--- title: "FAQ: Marketplace Insurance and Issues Post-Enrollment" description: Explore essential information on Marketplace enrollment and get assistance with issues post-enrollment. --- [Skip to content](https://www.getjensurance.com/faq#main-content) [tel:18324581455](tel:18324581455) [![jensurance-logo-453x121](https://www.getjensurance.com/hs-fs/hubfs/jensurance-logo-453x121.jpeg?width=453&height=121&name=jensurance-logo-453x121.jpeg "jensurance-logo-453x121")](https://www.getjensurance.com) - [Home](https://www.getjensurance.com) - [Services](https://www.getjensurance.com/services) - [About Me](https://www.getjensurance.com/about-me-why-im-an-affordable-health-insurance-broker) - [FAQs](https://www.getjensurance.com/faq) - [Contact Me!](https://www.getjensurance.com/contact-me) - [Resources](https://www.getjensurance.com/resources-helpful-links-tools) - [Ready to Apply? Checklist!](https://www.getjensurance.com/ready-to-apply-checklist) - [Links Roundup](https://www.getjensurance.com/links-roundup) - [Glossary](https://www.getjensurance.com/glossary) - [Infographics Gallery](https://www.getjensurance.com/infographics) - [My Blog](https://www.getjensurance.com/blog) ![Banner titled "FAQ: Marketplace Insurance in General & Issues Post-Enrollment" with an abstract painting and teal background.](https://www.getjensurance.com/hs-fs/hubfs/faq-banner-min.jpg?width=1275&height=372&name=faq-banner-min.jpg "Banner titled \"FAQ: Marketplace Insurance in General & Issues Post-Enrollment\" with an abstract painting and teal background.") FAQ # FAQ: General Marketplace & After Enrollment Dates, deadlines, and time windows are all important to be aware of to stay in control of your Marketplace plan. Another perk of working with a broker is that they'll let you know well ahead of any deadlines that put you at risk of losing your coverage! Also, you always know who to call for a quick answer when things like this come up. ## Common issues for consumers with coverage through the Health Insurance Marketplace**®**: #### [What are the important dates for enrolling in 2025 coverage?](https://www.getjensurance.com/faq#collapse1-dnd_area-module-4) The open enrollment period at HealthCare.gov runs from Nov. 1 - Jan. 15. If you need coverage starting Jan. 1, you must enroll by Dec. 15. People can go to HealthCare.gov to submit an application and, if eligible, select a plan that meets their needs. Consumers may even qualify for financial help paying their health insurance premiums.   #### [If I got Marketplace coverage last year, why check again this year?](https://www.getjensurance.com/faq#collapse2-dnd_area-module-4) Every year, health insurance plan options change in cost, coverage, and participating providers, so it's important to come back to HealthCare.gov to compare plans as there might be something that better meets their needs.  Also, people should update their information (income, address, etc.) in their application. As their situation changes, the financial assistance they receive may change, too. #### [How can I find help filling out my Marketplace application?](https://www.getjensurance.com/faq#collapse3-dnd_area-module-4) Customers can get help with their application by calling the HealthCare.gov call center at 1-800-318-2596 for assistance in 200 languages, 24 hours a day, 7 days a week. Customers can also find a local assister or agent/broker (such as Jensurance!) in their area via the "Find Local Help" option at HealthCare.gov or use the "Help On Demand" feature. #### [Where can I go for more information on all of this?](https://www.getjensurance.com/faq#collapse4-dnd_area-module-4) People should go to HealthCare.gov for more information on Open Enrollment, to shop for plans, to complete their enrollment, and address issues after enrollment is complete. They can also call the HealthCare.gov Call Center at 1-800-318-2596 and it is open 24 hrs/7 days per week.  An agent/broker can also offer help and more information and will never charge a fee for their services. #### [What do I do if I missed Open Enrollment for the Marketplace?](https://www.getjensurance.com/faq#collapse5-dnd_area-module-4) If you miss Open Enrollment, you should check if you qualify for a "Special Enrollment Period" (SEP). SEPs allow you to enroll in a plan outside of  the regular Open Enrollment window if you've experienced a qualifying life event like getting married, having a baby, losing a job, or moving to a new area. You can verify your eligibility on HealthCare.gov or contact the Marketplace Call Center at 1-800-318-2596. #### [What if I enrolled in a plan but don't know when to pay my first premium?](https://www.getjensurance.com/faq#collapse6-dnd_area-module-4) If you enrolled and don't remember your premium due date, the best course of action is to contact your insurance company directly to get the exact payment due date and details on how to make your payment. If you used an agent/broker to assist you, they can provide this information as well. You can also access your account information on HealthCare.gov or call the Marketplace Call Center at 1-800-318-2596. #### [What happens if I'm late paying my insurance premium for my Marketplace plan?](https://www.getjensurance.com/faq#collapse7-dnd_area-module-4) If you're late paying your premium, your insurance company may terminate your coverage after a grace period. The grace period is usually three months if you have a Marketplace plan, use the premium tax credit, and have paid at least one full month's premium during the benefit year. If you don't receive the premium tax credit, the grace period is determined by state rules.  #### [What do I do if I lose my job after getting a premium tax credit?](https://www.getjensurance.com/faq#collapse8-dnd_area-module-4) Notifying the Marketplace about changes in circumstances as soon as they occur will allow the Marketplace to update the information used to determine your expected amount of the premium tax credit and adjust your advance payment amount. This adjustment will decrease the likelihood of a significant difference between your advance credit payments and your actual premium tax credit. You can report changes at HealthCare.gov, by contacting your agent/broker, or calling the Marketplace call center at 1-800-318-2596. Health Insurance Marketplace® is a registered service mark of the U.S. Department of Health & Human Services. 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Checklist!](https://www.getjensurance.com/ready-to-apply-checklist) - [Links Roundup](https://www.getjensurance.com/links-roundup) - [Glossary](https://www.getjensurance.com/glossary) - [Infographics Gallery](https://www.getjensurance.com/infographics) - [My Blog](https://www.getjensurance.com/blog) #### Resources - [Health Insurance Marketplace](https://www.healthcare.gov/) - [Centers for Medicare & Medicaid Services](https://www.cms.gov/) - [Texas Health and Human Services](https://www.hhs.texas.gov/) - [Jennifer Pace on HealthSherpa](https://www.healthsherpa.com/?_agent_id=jennifer-pace) - [National Insurance Producer Registry (NIPR)](https://nipr.com/) © 2025 Jensurance by Jennifer Pace. For informational purposes only. Not financial or medical advice. Licensed insurance agent (NPN 20546480, LIC 2934766) providing general information that shouldn't replace professional consultation. No guarantees, warranties, or specific outcomes implied. Information may become outdated. 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