--- title: "3.1 Marketplace Insurance Carriers' Guides: After Enrollment" description: "Instructions from Marketplace insurance companies re: actions after enrollment & how to start using your plan." image: https://www.getjensurance.com/hubfs/laptop-person-feat-img.jpg --- [Skip to main content](https://www.getjensurance.com/blog/3-1-post-enrollment-by-company#main) ![Bright pink, black, yellow Jensurance logo. Tagline: Let's Find Your Insurance Solution.](https://www.getjensurance.com/hs-fs/hubfs/jensurance-logo-291x91.png?width=291&height=91&name=jensurance-logo-291x91.png) ![Bright pink, black, yellow Jensurance logo. Tagline: Let's Find Your Insurance Solution.](https://www.getjensurance.com/hs-fs/hubfs/jensurance-logo-291x91.png?width=291&height=91&name=jensurance-logo-291x91.png) - [Home](https://www.getjensurance.com) - [Services](https://www.getjensurance.com/services) - [About Me](https://www.getjensurance.com/about-me-why-im-an-affordable-health-insurance-broker) - [FAQs](https://www.getjensurance.com/faq) - [Contact Me!](https://www.getjensurance.com/contact-me) - [Show submenu for Resources Resources](https://www.getjensurance.com/resources-helpful-links-tools) - [Ready to Apply? 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The carrier shared a link to their "post-enrollment website" with agents and brokers due to a significant influx of calls to their call centers from individuals who enrolled during the Health Insurance Marketplace® Open Enrollment period and were uncertain about the next steps. It remains unclear whether no instructions were provided or if they were simply misunderstood.  ![A hand holding a colorful glass sphere with a stethoscope inside against a blue abstract background.](https://www.getjensurance.com/hs-fs/hubfs/hands-bubble-300x300.jpg?width=300&height=300&name=hands-bubble-300x300.jpg)I have compiled links to post-enrollment information and resources from several leading insurance carriers offering products in the Marketplace. This information is vital, as making the first monthly premium payment after enrollment is essential for the policy to take effect. I hope this will serve as a helpful resource for those seeking guidance. If your carrier is not listed here, try searching Google for “\[your insurance company name\] after enrollment guide,” and you should find relevant information. Some carriers provide an enrollment "kit," while others may include post-enrollment instructions on their website and send out mail. However, most require you to create and/or log into your Member Portal on the insurance company’s website to access personalized information specific to you and your plan.   ## Convenient plan and provider information available through Member Portals Member Portals are invaluable resources and an excellent starting point for any inquiries or tasks related to your insurance company. At the very least, they save you the time associated with waiting on hold to contact your insurance carrier by phone. (Phone access remains available; however, most common issues and questions are conveniently resolved online.) ### Why I love online access/Member Portals ![Laptop keyboard with swirling vibrant colors resembling liquid or paint.](https://www.getjensurance.com/hs-fs/hubfs/laptop-300x300.jpg?width=300&height=300&name=laptop-300x300.jpg)One of the key advantages of Member Portals is the ability to utilize search functions to locate in-network healthcare facilities and providers. They provide current information tailored to your specific plan, indicating available options in your local area. Additionally, they enable you to modify your search area for care while traveling. It is advisable to verify a provider, facility, treatment, or medication prior to use to ensure it falls within your network and aligns with your anticipated costs according to your cost-sharing plan. While opting for an out-of-network provider may occasionally be necessary, be aware that it often incurs higher expenses compared to in-network alternatives.  Another significant benefit of Member Portals and online services is the ease of access outside of regular business hours. We understand that accidents and health issues can arise at any time, and it is often concerning when these situations occur after office hours. Member Portals greatly alleviate this concern, offering multiple contact methods available at any time and ensuring responses are provided via your preferred mode of communication (phone, email, text, video call, etc. ). Initially, I was hesitant to handle many tasks online as it became more standard, but I have experienced significantly improved and more efficient results compared to past interactions over the phone, particularly with larger insurance carriers. ## In conclusion: Where to turn if you still have questions ![A vibrant, abstract image of a question mark surrounded by swirling colors.](https://www.getjensurance.com/hs-fs/hubfs/question-386x500.jpg?width=300&height=389&name=question-386x500.jpg)I was unable to link to all carriers, as those offering Marketplace plans differ by state; however, here are some of the more prominent names. As mentioned previously, if your insurance carrier is not on this list, a simple Google search of the company name followed by “after enrollment” or “online access for members” will guide you in the right direction. If that does not yield results, logging into your Marketplace account should provide further assistance. Additionally, I am available, as are local agents and brokers in your area.  Many individuals believe that agents and brokers only assist with enrollment; however, we are available to support you year-round. I will not charge for my services and am happy to assist at any time, regardless of whether your policy was obtained through me. My goal is to help, a sentiment that I believe most ethical agents and brokers share.  With that being said, here are the links. I hope this compilation proves useful to anyone in need. I was surprised by the effort required to locate some of these, as they should ideally be the first information presented to new members visiting their carrier’s site for the first time. I hope it saves you time, and I wish everyone success with their new coverage! Thank you for learning with me! ### Things to do while waiting for your ID card to arrive, per the insurers: - Set up your online account.![A person in a blue suit holding colorful shopping bags and checking their watches.](https://www.getjensurance.com/hs-fs/hubfs/late-300x300.jpg?width=300&height=300&name=late-300x300.jpg) - Choose your Primary Care Provider (PCP) - Schedule preventive services (almost all of these are covered at 100% even before you reach your deductible, meaning you pay nothing out-of-pocket, as long as you receive care from an in-network provider.) - **Pay your first premium** and set up autopay, if desired - Download their mobile app (if available) - Look up your prescription medicines and learn about your options for how to fill them. (Mail order or local pharmacy, and which local pharmacies are in-network for you) - Upload any additional documentation to support your application (if required) ## Links to Post-Enrollment Resources from Top Marketplace Insurance Carriers: (Texas 2024/2025) ###### Aetna CVS Health [Aetna Member Benefit & Service FAQs](https://www.aetna.com/faqs-health-insurance/member-rights-member-services-faqs.html) includes: - Benefits and coverage - Claims - Contact information - Finding Providers - Member ID card - Member website - Plan changes ###### Ambetter from Superior Health Plan [What to Expect for Members | Ambetter from Superior HealthPlan](https://www.ambetterhealth.com/en/tx/join-ambetter/become-a-member/what-to-expect/) includes: - Access benefits and documents - Find a Doctor tool - Online member account with 24/7 virtual assistant - Helpful member resources - Better Health Center ###### Baylor Scott & White Health Plan [Member Resources | Baylor Scott & White Health Plan](https://www.bswhealthplan.com/Pages/Resources.aspx) includes: - MyBSWHealth Member Portal with User Guide - Find Care: online search tool - Medical cost estimator - PPO Out-of-Pocket Expense Credit Form - FSA Calculator - Healthcare On the Go app, which includes: - MyBSWHealth Virtual Care - Conduct an eVisit for common medical conditions - Schedule a same-day Video Visit with a provider - More resources: - Your member ID card - Forms and helpful links - Network access plans - Health insurance explained ###### BlueCross BlueShield of Texas [To Do After Enrolling in Healthcare Coverage | Blue Cross and Blue Shield of Texas](https://www.bcbstx.com/individual-family-health-insurance/find-out-whats-next-after-applying) includes: - What to expect in the 5 to 20 days after you apply - Track your application and get status updates - Things to do after you apply - Sign up to Blue Access for Members - Pay your first premium - Download mobile app - Review your benefits - Member ID card - Member Guide - Contact Guide - Protected Health Information (PHI) or Standard Authorization Form - Annual Drug Lists - Primary Care Provider verification (if you have one already) - Choose communication preferences - Set up autopay ###### Cigna Healthcare [Registration | myCigna](https://my.cigna.com/web/public/consumer/registration) includes: - Registration for your member portal [Member Guide | Cigna Healthcare](https://www.cigna.com/individuals-families/member-guide/) includes: - How to activate your account where you can: - Find in-network doctors, care, and cost estimates - Get access to patient reviews - Connect with virtual care (telehealth) providers 24/7 - Print or view your ID card - Manage prescriptions or find a pharmacy - Get the myCigna mobile app - Your digital ID cards & how to use them - Getting care: virtual, in-person, or immediate care - Schedule your preventive care - Details about Convenience Care, Urgent Care, Emergency Room - Avoiding gaps if starting a new plan - Manage prescriptions/prescription home delivery - Claims and account management - Pay with a HSA, HRA, or FSA (health savings account, health reimbursement account, flexible spending account) - Plan documents and forms - List of links to additional resources ###### Community Health Choice [Welcome to Community Health Choice](https://www.communityhealthchoice.org/health-insurance-marketplace/welcome-to-community-health-choice/) includes: - Make your first payment - Choose a primary care physician - Create your online member account - See if you need to provide supporting documentation [My Member Account - Community Health Choice](https://www.communityhealthchoice.org/health-insurance-marketplace/my-member-account/) includes: - Pay premiums online and set up autopayments - Print a copy of your Member ID card - Check claim status - Select or change your Primary Care Provider - Send live chat/text messages to the Member Services team - Set up paperless billing ###### Humana Insurance Company [Humana Member Support: Find Resources and Services](https://www.humana.com/member) includes: - Activate your account - Pay premium - Member rights - View your benefits - Documents and forms - Mobile apps - Plain language policy - Communication assistance - Using health insurance plans - Where to get medical care - Caregiver resources - Emergency resources - Help and support phone numbers [Activate and Manage Your MyHumana Account | Humana](https://www.humana.com/member/manage-your-account) includes: - Access to secure online portal with tools to manage your plan - MyHumana mobile app includes: - Explore coverage/benefit details the moment you need them - Get Humana member ID cards and add them to your phone’s wallet - Estimate drug prices and check for alternatives before leaving doctor’s office - Pay premiums on the go - Find care close to you and get directions on your phone’s map app ###### Moda Health, Inc. [Moda Health member welcome page](https://www.modahealth.com/members/) includes - Member Dashboard - View benefits - Submit and review claims - Find health tools, wellness services, and resources - Pay premiums and set up recurring payments - Provider search - ID card         - Forms and documents - Medicaid redetermination link - Medical customer service contact details/hours ###### Molina Healthcare (Molina Marketplace) [My Molina](https://www.molinahealthcare.com/members/ut/en-US/mem/chip/chip/resources/mymolina.aspx) includes: - Print a member ID card - Request a new card be sent to you if you lost yours - Change your provider - Check your eligibility - Update your contact information - Get reminders for health services you need - View history of services with Molina (such as provider visits) - Information and resources to help you and your family stay well - Services offered to Molina Healthcare members only ###### Oscar [Getting started as an Oscar member](https://images.ctfassets.net/plyq12u1bv8a/4NAOw0ufzJyAjE0mXKED4K/fe0efebb8d984782b73be4b878b9fc36/MA_Getting_Started_Rewards.pdf) includes: - Timeline of what to expect in the days and weeks after you enroll - Details of your Welcome Kit and when to expect it - When to expect a phone call from the Oscar Care Team - Instructions for setting up your online Oscar account, which includes: - Member ID - Steps you can take to get the most out of your plan ###### UnitedHealthcare [Members waiting for coverage to start | Member resources | UnitedHealthcare](https://www.uhc.com/member-resources/waiting-for-coverage-to-start) includes: - Things to do while waiting for coverage to start/receive ID card - Sign into your member site & set up account - Explore your network to find providers - Choose a primary care provider (PCP) - Schedule your first appointment - Download the UnitedHealthcare app [New member checklist | Member resources | UnitedHealthcare](https://www.uhc.com/member-resources/new-member-checklist) includes: - Activate your member account - Find doctors and pharmacies - Find and estimate costs - View and pay claims - Check account balances - Learn about covered preventive care - Download the UnitedHealthcare app - Find nearby care options in your network - Video chat with a doctor 24/7 - Check your progress toward your deductible - Stay in the network - Explore your pharmacy benefits - Make your first appointment - Review your member ID card - Go paperless ###### Wellpoint Insurance Company [Welcome new Wellpoint members](https://www.wellpoint.com/member-resources/welcome) includes: - Information about when/what to expect re: ID card - Register your account - Register on Sydney Health mobile app - Find in-network provider - Log in to learn about your new plan - Contact information to connect with a live agent ###### Bonus! Post-enrollment resources from HealthCare.gov These are helpful no matter which insurance carrier you’re with: [Improving your health | HealthCare.gov](https://www.healthcare.gov/using-marketplace-coverage/common-questions/) includes: - How to use your health insurance coverage - Getting prescription meds - Getting regular medical care - Getting emergency care - Finding resources on staying healthy - Appealing an insurance company decision [Discover your health care options after Open Enrollment | HealthCare.gov](https://www.healthcare.gov/blog/explore-your-health-care-options-after-open-enrollment/) - Options if you missed the Jan. 15 end of Open Enrollment - Enroll with a Special Enrollment Period (SEP) - Enroll through Medicaid or CHIP I hope you’ve enjoyed this excerpt from the Obamacare? Marketplace? The Exchange?: A Comprehensive Guide ebook that will be out soon. Keep watching the blog because I’ll be releasing more sneak peeks like this while I’m finishing up getting it ready to publish. Thank you for your interest and for your time!   Health Insurance Marketplace® is a registered service mark of the U.S. Department of Health & Human Services.   ### Further reading Comments [![Jensurance logo with contact information and tagline reading ](https://www.getjensurance.com/hs-fs/hubfs/jensurance-main-logo.png?width=453&height=188&name=jensurance-main-logo.png)](https://www.getjensurance.com) Jennifer Pace, Independent Life and Health Insurance Broker | NPN #20546480 | LIC #2934766 - [Home](https://www.getjensurance.com) - [Services](https://www.getjensurance.com/services) - [About Me](https://www.getjensurance.com/about-me-why-im-an-affordable-health-insurance-broker) - [FAQs](https://www.getjensurance.com/faq) - [Contact Me!](https://www.getjensurance.com/contact-me) - [Resources](https://www.getjensurance.com/resources-helpful-links-tools) - [My Blog](https://www.getjensurance.com/blog) © 2025 Jensurance by Jennifer Pace. For informational purposes only. Not financial or medical advice. Licensed insurance agent (NPN 20546480, LIC 2934766) providing general information that shouldn't replace professional consultation. No guarantees, warranties, or specific outcomes implied. Information may become outdated. Readers responsible for their decisions. Not liable for actions taken based solely on information presented. 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